Returns

We are committed to ensuring your complete customer satisfaction. If for any reason you are not satisfied with your purchase, you have the right to return it within 15 days . Below you will find important information regarding the right of return for your purchases on our website.

Terms and conditions of the right of withdrawal:

1. You have the right to return the product within 15 days from the date you receive it.

2. Notification of return: To exercise the right of return, you must notify us of your decision.

• You can fill out the form on this page
• You can do so by sending a written communication via email to supporto@yulubags.it

3. Returning Products: After communicating your withdrawal, you must return the products in their original condition, unused, and complete with all original labels and packaging. You will be responsible for the shipping costs for returning the products, unless the reason for the withdrawal is due to an error on our part or a defective product.

4. Refund: You will receive a full refund for the amount paid for the returned products, excluding the original shipping costs. The refund will be processed using the same payment method used for the original purchase, unless you agree to a different refund method. The refund will be issued within 5 business days of receiving the returned products.

5. Products Excluded from the Right of Return: Some products may be excluded from the right of return for hygiene reasons or due to the personalized nature of the products. These products will be clearly indicated in the product description and will not be subject to the right of return/withdrawal unless they are defective.

Please note that the right of return applies only to purchases made on our website. For purchases made from authorized retailers or other sales platforms, please refer to the specific return policies of those channels.


We thank you for your understanding and are here to ensure a satisfying shopping experience.

Don't hesitate to contact us! You can do so by filling out the form below, or using one of the following methods:

Live Chat: In There's a chat icon at the bottom right of our site. Click it and an operator will get back to you as soon as possible.

Email : info@yulubags.it

DM on Instagram at @yulubags

Write via WA +39 3517243432

Support is active 24/7